Privacy policy

1) Who we are


Vibez Sàrl-S (“we”, “us”, “our”) provides custom printing (shirts, bottles, tumblers, caps, cards), personalized gifts, gift baskets, and event management services.

  • Registered address: 6 rue des residence, L-2434 Senningerberg, Luxembourg

  • Contact (privacy): info@onlinevibez.eu

  • Website: https://onlinevibez.eu

  • Supervisory Authority: CNPD (Commission nationale pour la protection des données), Luxembourg


2) Scope of this Notice


This Privacy Policy explains how we collect, use, and protect your personal data when you:

  • Visit our website or social media channels

  • Place orders for printing or customized gifts

  • Request gift baskets

  • Use our event management services

  • Pay online with Mastercard or Visa

  • Interact with us through email, phone, WhatsApp, Instagram, Facebook, or TikTok


This Policy complies with the EU/EEA General Data Protection Regulation (GDPR) and relevant Luxembourg laws.


3) Data we collect


A) Information you give us

  • Full name, address, email, phone

  • Shipping & billing information

  • Product customization details

  • Artwork, images, logos, text, photos

  • Event-related information (venue, date, guest data if provided)

  • Payment information processed securely (we do not store card numbers)

  • Customer service communications


B) Automatically collected data

  • IP address & device information

  • Browser details, pages visited, time spent

  • Cookies & tracking technologies

  • Advertising identifiers and referrer URLs

C) Third-party sources

  • Mastercard / Visa transaction confirmations

  • Shipping status from delivery partners (once selected)

  • Marketing/analytics insights from Facebook, Instagram & TikTok


4) Legal bases for processing


We process data based on:

  • Contract – to fulfill orders and provide services

  • Consent – for marketing, cookies, and usage of certain images

  • Legitimate interests – customer support, fraud prevention, business optimization

  • Legal obligations – tax, accounting & regulatory compliance

  • Explicit consent – for certain photos or personal data provided for printing or events


5) Cookies


We use:

  • Essential cookies to operate the site

  • Analytics & advertising cookies (only with your consent)


A separate, more detailed Cookie Policy will be available on our website.


6) How we share your data


A) Service Providers


We may share data with:

  • Production and printing partners

  • Website hosting and IT security providers

  • Email and CRM systems

  • Marketing platforms (Meta/Facebook, Instagram, TikTok)


B) Payment Providers


  • Mastercard and Visa process your payment securely

  • We do not store and cannot access full card details


C) Logistics/Delivery Partners


  • Once selected, only necessary shipping information is shared


D) Event-related Partners


(e.g., venues, photographers, entertainers) only when needed to fulfill your event requirements.


E) Legal Requirements


Data may be disclosed to authorities where required by law.


7) International Data Transfers


Because we use online tools and ship globally, your data may be transferred outside the EEA.

When this happens, we implement GDPR-compliant safeguards, such as:

  • Standard Contractual Clauses

  • Adequacy decisions

  • Technical protections


You may request details of such safeguards.


8) Data Retention


We keep personal data only as long as necessary:

  • Orders, invoices & tax data: 10 years

  • Artwork/design files: 24 months (unless deletion requested sooner)

  • Event-related data (guest lists, planning files): 6 months after event

  • Marketing data: until you unsubscribe or withdraw consent

  • Website analytics: up to 13 months


Data is securely deleted or anonymized when no longer needed.


9) Your GDPR Rights


You may request at any time to:

  • Access your data

  • Correct inaccurate data

  • Delete your data

  • Restrict processing

  • Object to processing (including marketing)

  • Request data portability

  • Withdraw consent

  • File a complaint with CNPD


To exercise your rights:
📧 info@onlinevibez.eu


10) Children’s Privacy


Our services have no age restriction, but GDPR requires parental consent for users under 16 when online consent is needed.

If you believe a minor submitted data without authorization, please contact us for removal.


11) Security Measures


We take appropriate measures to protect your data, including:

  • Encrypted communication

  • Access controls

  • Secure servers

  • Staff confidentiality training

  • Vendor risk assessment


No method is perfectly secure, but we work continuously to safeguard your information.

12) User-Provided Images & Content


You confirm that you hold the rights to any content (photos, logos, text) you provide for printing or events.
We use such content only to complete your order unless you give us consent to use it for marketing or portfolio examples.


13) Marketing


We use Facebook, Instagram, and TikTok for advertising.
Marketing communications are sent only where legally allowed and can be opted out of at any time.


14) Third-Party Links


Links on our website may direct you to external sites.
We are not responsible for their content or privacy practices.


15) Changes to this Policy


We may update this Privacy Policy periodically.
Updates will be posted with a new “Last updated” date.


16) Contact Information


For all privacy inquiries or GDPR requests:

Vibez Sàrl-S
📧 info@onlinevibez.eu
🏠 6 rue des residence, L-2434 Senningerberg, Luxembourg
🌐 https://onlinevibez.eu