Terms of service

Vibez Sàrl-S
Last updated: 02 February 2026


1) About us

  • Legal name: Vibez Sàrl-S (“Vibez”, “we”, “us”, “our”)

  • Registered address: 6 rue des residence, L-2434 Senningerberg, Luxembourg

  • Website: https://onlinevibez.eu

  • Contact: info@onlinevibez.eu


These Terms govern all purchases of products (custom printing, customized gifts, gift baskets) and event management services from Vibez Sàrl-S.


2) Scope & Acceptance


By placing an order, approving a quote, signing a proposal, or using our website, you agree to these Terms.

If ordering on behalf of a company, you confirm you have the authority to do so.


3) Definitions

  • Custom Products – Items created specifically for you (e.g., printed shirts, engraved tumblers, custom cards, personalized gifts).

  • Standard Products – Non-custom items offered for sale.

  • Event Services – Planning, organization, coordination, and on-site support for events.

  • Client / You – The individual or entity purchasing products or services.


4) Orders & Production


4.1 Quotations


Quotes are valid for 14 days, unless otherwise specified.


4.2 Artwork & Approvals


You must provide correct designs, sizes, colours, and specifications.
Digital proofs/mockups may be sent for verification.
Production begins only after your written approval.


4.3 Lead Times


Lead times vary depending on the product selected and will be stated in your quote or order confirmation.


4.4 Modifications


Changes after approval may affect pricing and timelines.


4.5 Cancellations

  • Custom Products: Cannot be cancelled after production begins.

  • Standard Products: May be cancelled before dispatch.

  • Event Services: See Section 10.


5) Pricing, VAT & Duties


Prices are shown inclusive/exclusive of VAT as specified.
Non-EU shipments may incur customs or import taxes payable by the buyer.


6) Payments


6.1 Accepted Methods

  • Mastercard

  • Visa


Processed via secure, PCI-compliant payment partners.

We do not store full card information.


6.2 Deposit


A 40% deposit is required for:

  • Custom product orders

  • Event management services


Work begins after deposit AND approval of designs.


6.3 Balance Payment


The remaining 60% is due before dispatch or before the event date, unless agreed otherwise.


6.4 Late Payments


Late payments may incur statutory interest and administrative charges.


7) Production, Shipping & Delivery


7.1 Production Lead Time


Specified per product type and communicated in the quote/confirmation.


7.2 Delivery


We ship within the EU.
Risk transfers to you upon delivery to your address or chosen pickup point.


7.3 Delays


We are not liable for courier delays, customs processing, or force majeure events.


7.4 Inspection Window (Very Important)


You must inspect all deliveries and report:

  • Defects

  • Shortages

  • Damages


within 3 days of delivery (with photos).


Reports made after 3 days may not be eligible for remedy.


8) Client Content & Intellectual Property

  • You confirm you have rights to all artwork, photos, logos, and text provided.

  • You grant us a licence to use the content solely for producing your order.

  • All production techniques, templates, and tools remain our intellectual property.

  • With your permission, we may showcase completed products on our website or social media.


9) Quality & Tolerances

  • Slight variations in colour, material, or print placement are normal and not defects.

  • Natural materials (e.g., cotton, wood, wicker) vary and may not be identical across batches.


10) Event Management Services


10.1 Deposits


Events require a 40% non-refundable deposit to secure the date and start planning.


10.2 Remaining Balance


Due before the event date, as stated in the proposal.


10.3 Client Responsibilities


You must:

  • Provide accurate event information

  • Ensure venue access

  • Follow legal and venue requirements


10.4 Vendor Relationships


We may coordinate with vendors. Vendor-specific terms may apply separately.


10.5 Event Cancellation Policy


If you cancel the event:

  • 50% fee if cancelled within 15 days of the event date

  • 100% fee if cancelled within 5 days of the event date


Non-recoverable vendor fees remain chargeable.


11) Returns, Refunds & Right of Withdrawal


11.1 Custom Products


No returns or cancellations once production has begun.

The EU 14-day withdrawal right does NOT apply.


11.2 Standard Products


Consumers may return within 14 days of delivery.
Products must be unused and in resalable condition.
Return shipping is paid by the customer unless defective.


11.3 Defective Goods


Report within 3 days of delivery.
We will repair, replace, or refund per applicable law.


12) Warranty for Consumers


EU statutory conformity rights apply and are not limited by these Terms.


13) Prohibited Content


We reserve the right to refuse content that is:

  • Illegal

  • Hateful

  • Harmful

  • Infringing IP rights

  • Violating community guidelines


14) Data Protection


Personal data is processed according to our Privacy Policy.
See: https://onlinevibez.eu

Marketing tools such as Facebook, Instagram, TikTok are used with consent. Product images will be used for marketing unless you email us as specified at the end of the document.


15) Liability

  • Not liable for indirect or consequential damages (loss of revenue, business, etc.).

  • Maximum liability is limited to the value paid for the order.

  • Does not exclude liability where prohibited by law.


16) Force Majeure

We are not responsible for delays caused by events beyond our control (weather, pandemics, strikes, supplier shortages, etc.).


17) Subcontractors


We may use vetted subcontractors to complete your order.


18) Governing Law & Disputes


Governed by the laws of Luxembourg.
Disputes may be brought before the courts of Luxembourg City, unless consumer protection laws provide otherwise.


19) Changes to the Terms

We may update these Terms occasionally.
A new “Last updated” date will be posted with changes.


20) Contact


Vibez Sàrl-S
6 rue des residence
L-2434 Senningerberg
Luxembourg
info@onlinevibez.eu



To:

Vibez Sàrl-S

6 rue des residence

L-2434 Senningerberg

Luxembourg

Email: info@onlinevibez.eu


 

Subject: Withdrawal from Contract – Order [INSERT ORDER NUMBER]


I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:


[LIST ITEMS / PRODUCT NAMES]


Ordered on: [DATE]

Received on: [DATE]


Consumer name: [FULL NAME]

Consumer address: [FULL ADDRESS]


Email address used for the order: [EMAIL]


I/We understand that this withdrawal applies only to standard (non-custom) products,

and that returned items must be unused, undamaged, and in their original condition.


Date: [DATE]

Signature (only if submitting on paper): _________________________

 

Customer Email Template — Declining Permission for Marketing Use

Subject: Request: Do Not Use My Product Images for Marketing

Dear Vibez Sàrl-S Team,

I hope you are doing well.
I am writing to inform you that I do not give permission for Vibez Sàrl-S to use any photos, videos, or images of the customized products made for my order for marketing, promotional, portfolio, or social media purposes.

Please mark my order as “Do Not Use for Marketing” in your system.


Order Number: [Insert Order Number]
Name: [Insert Full Name]
Date of Order: [Insert Date]


If you require any additional information, please let me know.

Thank you for respecting my privacy and preferences.

Kind regards,

[Customer Name]
[Email Address]
[Phone Number – optional]